Help Centre

Click "Post a task" from any page. Describe what you need, set a budget (optional), add photos, select your city, and publish. It takes under 2 minutes and is completely free.

You can browse the Graft marketplace without signing in. You will need an account to post a task, send an offer (bid), or send a message.

Only registered Workers can browse open tasks and send price offers. A Worker is any verified professional on Graft — mechanics, plumbers, builders, developers, photographers, and more. Clients post tasks and receive those offers. If you want to earn money by doing tasks, register as a Worker. If you want to hire someone, register as a Client.

Yes. You can switch roles in your account settings. Post tasks when you need help, and offer your own skills when you want to earn.

Graft currently operates across Harare, Bulawayo, Mutare, Gweru, Masvingo, Chinhoyi, and Kadoma. We are expanding to more towns — if your city isn't listed, select the nearest one and mention your location in the task description.

Once you agree on a price with a worker, you fund escrow through Graft. Escrow means your money is held safely in a neutral account — not released to the worker — until you confirm the work is done. You can pay online (EcoCash, InnBucks, Visa, Mastercard) or in cash with an 8% protection fee.

Graft supports both USD and ZWG (Zimbabwe Gold). You choose the currency when posting your task, and workers send offers in that currency.

Graft charges an 8% platform fee on every transaction. This covers escrow protection, dispute resolution, ID verification infrastructure, and platform support. There is no fee to post a task or browse workers.

Do not confirm completion until you are happy. If there is a dispute, open a dispute from your contract page. Our team reviews the evidence within 48 hours and can hold, release, or partially refund the escrow.

Workers are paid when the client confirms completion, or automatically after 72 hours if the client does not respond after the worker marks the milestone done.

Yes — clients can cancel a contract before or during the job. If escrow has already been funded, a refund request is raised and our team processes it within 1–3 business days. Cancelling a contract results in an automatic 1-star review for the party who cancelled.

Every worker must upload a government-issued ID before their offers can be accepted. Top-tier workers hold trade certifications. You can see a worker's verification badge, rating, and review history on their profile.

Never pay outside Graft. Escrow protection only applies to on-platform payments. If a worker requests off-platform payment, report them immediately — this is a violation that leads to account suspension.

Graft automatically detects and blocks phone numbers and emails shared in chat. This protects both parties — all communications and agreements stay on-platform and are fully recorded for dispute purposes.

Go to your contract page and tap "Raise dispute". Describe the issue and attach any photos or evidence. Our team reviews within 48 hours. Escrow is frozen during an active dispute so neither party can access the funds.

Work not completed as agreed, poor quality that was not corrected after being raised, or a worker who did not show up. Reviews and ratings also give other users the information they need to make informed decisions.

Register as a Worker, upload your ID, add a payment method, and start browsing open tasks. Send an offer (bid) with your price, timeline, and a short message explaining why you're the right person for the job.

No. Joining Graft is completely free. The platform fee (8%) is deducted from payments you receive — you only pay when you earn.

ID verification builds trust with clients and is required before you can send offers on tasks. It protects everyone on the platform and signals to clients that you are a professional they can rely on.

Earnings are paid out to your registered payment method (EcoCash, InnBucks, or bank account). Payouts are processed within 1–2 business days after the client confirms completion or the 72-hour auto-release window closes.

Mark the milestone as done from your contract page. If the client does not respond within 72 hours, payment is automatically released to you. If the client disputes, our team reviews the evidence impartially.